At Bostan.pk, we are committed to providing high-quality products and ensuring customer satisfaction. Our cancellation policy is designed to be flexible and customer-centric:

• Cancellation Window: You can request a cancellation within 4 hours of placing your order. This allows us to process your request before the order is shipped.
• Shipping Initiation: If your order has already been processed for shipping, we regret that we will not be able to cancel it.

If you wish to cancel your order within the specified time frame, please contact us as soon as possible. We strive to process your request quickly.

Refund Policy

We aim to provide our customers with the best shopping experience and high-quality products. However, if you are not fully satisfied with your purchase, we are here to assist.

Customer Support

If you are dissatisfied with your product, please contact our customer support team at +92 324 4642114 (available 24/7) or email us at info@bostan.pk. We will respond promptly to address your concerns.

Non-Returnable Items

To maintain strict hygiene standards, we do not accept returns on inner-wear or any items classified under this category if:

• The item has been used, damaged, or is not in its original condition.
• The original seal (if applicable) is broken.
• The item is missing its original packaging and accessories.

Returnable Items

We accept returns under the following conditions:

• Purchase Source: The product(s) must have been purchased directly from bostan.pk and not from any other retailer, whether online or offline.
• Return Request: A return request must be made within 7 days of the delivery date.
• Product Condition: The product(s) must be unused (other than for fit trials) and unwashed.
• Condition of Product: There should be no stains, marks, stitches, or holes caused by the customer.
• Packaging and Tags: All tags and original packaging must remain intact and be returned with the product(s).
• Invoice: The original invoice must be included with the returned product(s).
• Sellable Condition: The product(s) must be returned in a condition suitable for resale.

Shipping Costs

In case of change of mind or size issue, customers are responsible for the shipping charges associated with returning the product(s) to us.

We are here to assist you with any questions or concerns regarding our Cancellation & Refund Policy. Please feel free to reach out for support.